Unified inbox
Five channels collapsed into one thread per client. A conversation that starts on Instagram and continues over WhatsApp reads as one conversation, because it is one.
Live
Client management
GoSumo
One inbox for WhatsApp, Instagram, SMS, email and web chat.
GoSumo is an AI client management platform. It unifies WhatsApp, Instagram, SMS, email and web chat into a single threaded inbox, answers the messages that have a known answer, and hands over the ones that do not — with the full history attached.
Specification
CategoryClient communications
Built forService businesses, agencies, clinics
ChannelsWhatsApp · Instagram · SMS · Email · Web
ModeAI-first with human escalation
Address
gosumo.aiknol.com
Interface
Inside GoSumo.
Screenshots pending · representative layout
gosumo.aiknol.com
gosumo.aiknol.com
gosumo.aiknol.com
Capabilities
What it does.
AI responses
Routine enquiries — hours, availability, pricing, status, rescheduling — answered immediately, in the tone the business actually uses.
Escalation with context
Anything outside the AI's confidence is handed to a person with the history, the channel and the intent attached. Nobody starts a reply by asking the client to repeat themselves.
Client timeline
Every interaction across every channel on one timeline, so the person picking up the thread can see what happened last time.
Response templates
Common answers held as templates the AI adapts per client rather than pastes verbatim.
Team assignment
Threads routed by topic or load, with ownership visible so two people do not answer the same client twice.
Workflow
How it works.
Connect the channels
WhatsApp, Instagram, SMS, email and the website widget authorised once each.
Teach the business
Hours, services, pricing, policies and tone. GoSumo answers from that, not from a generic script.
Let the AI take first contact
Routine messages answered on arrival. Everything else queued for a person, with context.
Handle the exceptions
The team works a single inbox of things that genuinely need judgement.
Detail
What’s inside.
Five-channel ingestion — WhatsApp, Instagram DM, SMS, email and embedded web chat
Identity resolution — the same client recognised across channels and merged into one thread
Confidence-gated replies — the AI answers only where it is confident, and says so when it is not
Business knowledge base — hours, services, policies and tone held once and applied everywhere
Assignment and ownership — threads routed to a person with the state visible to the team
Cross-channel history — a single timeline per client regardless of where each message arrived
Client management
Try GoSumo now.
GoSumo is live in production at gosumo.aiknol.com. Open it and judge it on the work it does.